I recieved an oil change from VIP auto on wednesday dec 12th 2007 in the afternoon, after picking the car up that night i had driven it roughly a hundread miles, and that night returned to my apartment in Henniker. Now take into consideration that during this time, we were in the midst of a snow storm, and have already had a bunch of snow up here. Friday morning i leave to go skiing with a group of friends, and return late saturday night. Sunday morning comes along, i run outside to start my car up to warm it up as it hasnt ran in a couple days. I started the car, and then ran back into my house as it was freezing out. 10-15 minutes later i go outside, and upon opening my apartment door i hear a loud clanking noise coming from my car. Immediately i shut my vehichle off as i knew it was not right. I pop the hood, and check the oil and the dipstick isn't recognzing ANY oil in the motor. As a business major i figured mistakes happen and call VIP auto to let them knnow of the problem. They asked if i could get it down there, obviously i said no as it was not working properly. Prior to this i had decided to go skiing again sunday, so i said ill call them whne i get back skiing ot handle the situation as i was obviously very mad. My friend needed windshield wippers for the trip, so we stopped @ VIP and i talked to the assistang mgr, she said they will send a tow truck to pick up the car, and i left my key with the people @ VIP, not having the key for the tow truck comes into effect throughout the story. After returning from skiing on monday night i call VIP and talk to a "special technician" that was working on my case, this gentleman's first statement is "did you get into an accident or go off the road during the snow storm?" I replied no sir, i havent been involvedin any bad driving etc, so i felt offended by this comment. this mans next statement is what really blows my mind as he insists that if i have insurance i should file a FAKE report through insurance, tell them i went off the road during a snow storm, and drove off not knowing my car was damaged???? How much sense does that make, and 2nd of all their employee is telling me to file an illegal report? sounds like a cover up to me. Upon talking to my father who is a fire fighter in MA, he called the company and they tell him that the "under carrige" of my car is "loaded with snow", so i must have gone off the road and hit something. Upon more arguing, my father came up yesterday to pick up the car, and they showed us where the believe i "hit" something, ironically it is DIRECTLY BEHIND/ATTATCHED to the oil filter was attatched. As i stated b4 they claimed my under carrigage was stuffed with snow, as i said before it was snowing the day i picked it up/dropped it off, living in an apartment bldg my driveway was unplowed with 4-6 inches of snow. not a problem for my 1999 audi a6 quatro, as it is an all wheel drive car. Upon getting my car towed, it was pulled in with the nose facing in, therefore the tow truck driver to get the car out, drags it out from behind to put it on his flatbed. Common sense would tell u if they raise te backend to bring the car up, it lowers the front part of te car while dragging it up. My audi has a plastic protection shield under the motor/oil filter etc that covers all that stuff. It is only opened on the backside, as te front part where it attatches is the front of the car, and its a snug fit. If the man was dragging my car onto the lift, obviously any snow that is in th way of this plastic piece is going to act as if a "backdrop of a plow", and any snow that is high enough to get up under that piece is going to go deeper, and deeper untill it is full of snow, or off the ground and on the trailer. This "packed snow" is what they are using as defense as saying i got into an accident, and etc.
When meeting with them they consisted to slander and call me a liar infront of my father who drove up from MA as i am acolelge student here in Henniker. My father also told them that this is MY car, not my parents. I just purchased te car in June , had it looked over by an audi mechanic several months ago and it has not had a single problem. I have contacted their corporate office, and have got pretty much nothing out of them yet. I am an honest college student just looking for some help, as i feel i am being taken advantage of from this company. My car is now in MA, waiting to be looked @ by the audi dealership in my town for exact/specific damage. I am asking that you guys could help me out, as no customer should be treated like this and called for a companies mistake. I am also contacting the NH attorney general to get help in this,as i said before i am a college student and cant afford to get a lawyer etc, nevermind replace the damage done to my car (more than likely seized motor).
I have talked to theire head customer service chump named "Joe", after sending an audi tech report in that says my oil filter housing is warped, due to the oil filter being to tight. Chump Joe insists taht they only touched the oil filter, but not the housing.. so my question is, what do you SCREW AN OIL FILTER INTO? THE HOUSING. FAIR WARNING, VIP IS AWFUL, AND NOW I HAVE A SEIZED MOTOR.
NH ATTORNEY GENERAL , AND BETTER BUSINESS BUREAU CONTACTED, AND I WILL WIN THIS. *** YOU VIP!!!
Monetary Loss: $6.