On June 10,2008, I had a oilchange and car alignment done at VIP in Londonderry, NH- Idid drive the car for several days; on July 1st as I was driving on Route 93 going north, I heard a flapping noise and them my car began to shimmey so I pulled off into break down lane asap.
I did check my tires and under my car and didnt see anything at that time so I called AAA and tow truck and tech name Joe arrived and checked the car out and found that all the lug nuts on the rear passenger side were all loose and according to him that if I had driven the car a few miles longer the tire would have come off!!! Also on my front passenger side one of the lug nuts were loose as well. It was late Pm before I arrived home so I called the VIP at Londonderry on July2nd, and asked for the service manager- a gentleman came on the phone stating his name was Derek, I told him my full name and asked him his, he refused saying he never gives his full name and he asked what was the problem- I explained to him what had happened- he said- that this kind of thing never happened there before and I said, I hope I am the first and last.
I was expecting him to say he was sorry or etc but when he didnt I did explain that the AAA - tech said I could have been in accident or caused an accident etc. Again he said . Nver happened before, so I asked if he was going to at least check into this serious matter,again he said nver ever happened before.
So I said I was not pleased with his attitude and would hve to notify the State Attorney General 's office and BBB office- he said do want what you have to do !!
So I did submit a complaint to the BBB .
I sent 3-e-mails to the VIP company headquarters as well but with no response. So thats why I am writing this review