I needed a bulb replaced in my headlamp and stopped at VIP in Windham. I was told it I had to make an appt and it could run $19.95 to $60.00 depending on how long it took.
I made an appt and left. Two days later I was in Norway and went by another VIP. I stopped hoping I could get the headlight fixed sooner than the appt in Windham. The guy said he would look at the car and see if the bulb could be replaced easily.
He went out in the parking lot, walked back into the store, got a bulb, went back outside, and was back behind the parts counter in less than 10 minutes. Fixed and he only charged me for the bulb. I told him about my experience at the Windham VIP, and he suggested I go to this site and write it up. I called Windham VIP and cancelled the appt.
I was asked why, and when told them about my experience in Norway, I was told Norway VIP was not following protocol. He can call it what ever he wants, I call it good customer service.
Norway VIP is a good place, and I will drive out of my way to go there rather than Windham.