I recently went into VIP portland maine to have my six month maintinence done on a 2012 vehicle. I gave them a list of what I needed done.
When I returned,they gave me my bill and there was a service included that I didn't ask for. I questioned them about it and was told that my vehicle needed it. I payed,took the bill home, and compared the list of services they had done to what I had asked them to perform. They had charged me for an unnecessary, unrequested $75 service...my vehicle did not need it after all.
I called and spoke to the manager...he requested I return to VIP and he refunded my money. I have never had a problem like this when my boyfriend has accompanied me and I will not return to this VIP.
Reason of review: Pricing issue.