I'm the guy with the shock issue.......also had an oil change. My oil sticker had not been replaced so I went back the next day and said.......you charged me for an oil change, did you actually do it?
He replied.......I have no way of knowing that. WARNING.....stay away from the VIP - O'Riley's on Western Avenue in Augusta, ME. When it was just VIP, Josh worked on the counter. The guy knew his stuff and everyone trusted him.
I do not trust the manager of this store. While waiting at the counter.......for several minutes un-noticed finally the guy (manager) comes up and the phone rings.......it was a woman complaining about him.
Reason of review: Poor customer service.
Monetary Loss: $800.
Preferred solution: Let the company propose a solution.
I didn't like: Poor poor service.