VIP Auto Parts Complaints and Reviews

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VIP Auto Parts
Main address: 12 Lexington Street 4240 Lewiston Maine
207-784-5423, 207-784-9178, http://www.vipauto.com/Customer_Service/vip_customer_service.php
  • 80+1 mobile complaints
  • $11.5K claimed losses
  • $142 average
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  • 12 hours ago
  • Service Centers and Customer Services
  • Manchester, New Hampshire
  • Vip Auto
  • 2

I had a very slow leak in my tire and brought it to VIP. They noticed I was about due for an inspection and asked me about doing it. I said no thanks I was already scheduled to have to done some where else. They took off my tire and brought it to me to show me a with a soapy water solution a large leaking hole!!!! When I said patch it they said they couldn't cuz it was too close to the side... Read more

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Tires bought in June 2013 wore out so that I had to buy 4 new ones in July 2014 before I could get my TOYOTA truck inspected. I bought the tires in your Farminton Maine store. They did nothing to correct the situation. I will never go to one of your stores again Add comment

  • Jul 25
  • Service Centers and Customer Services
  • Yarmouth, Maine
  • Bad Car Service
  • 33

I purchased rear rotors for my 2004 Explorer after market. Candy Dent, the manager of the Yarmouth, ME store said they would put them on. Against, my husbands wishes because we had bad experience with this shop in the past, but I wanted to give them the benefit of the doubt. Here is our story. On 5/25/14 I brought my 2004 Explorer into VIP in Yarmouth, ME to have the break rotors replace... Read more

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  • Jul 07
  • Service Centers and Customer Services
  • Biddeford, Maine
  • Bad Battery
  • 17

Went in a bad battery.they tested said battery was ok needed a starter. Put in the shop new testers said it needs a alternator and battery..told them to put in a battery and retest to make sure of alternator being bad. Told they retested and said the alternator was bad..ask to see the three test strips they only would show me one..the first one they said was showing the starter was bad. Refuse to... Read more

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  • Jun 02
  • Service Centers and Customer Services
  • Portland, Maine
  • 52

Today I went to VIP (Portland, ME Riverside location) to get a state inspection on my 2007 Jetta. Before the inspection began, I informed the employee that my back right blinker was out so I knew it needed to be replaced before it would pass inspection. I also informed the employee that I had already purchased the needed light (from VIP) and is was sitting in my passenger seat for them to put in.... Read more

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  • Apr 09
  • Service Centers and Customer Services
  • Augusta, Maine
  • Anti Freeze
  • 38

started with a defective battery. Replaced it where i was, and when i tried to return it, they gave me another one, after proclaiming, "Defective cell". I had no need for another battery, but they would neither return my money (it was very new) or give me store credit till i argued with the supervisor on duty that day. I should have spent it all that day, because soon after it became O'Reilly's... Read more

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  • Mar 18
  • Service Centers and Customer Services
  • Manchester, New Hampshire
  • Vehicle Inspection Sticker
  • 63

My 1999 GMC Yukon needed an Maine Vehicle Inspection sticker and I pulled into VIP as I didn't have time to make an appt. with the dealer. The vehicle had 117,000 miles on it and had been maintained at a dealer I had dealt with for 3 vehicles and 20 years. Long story short VIP said I needed $1200 in repairs. Of these repairs, two were not even inspection items and had been completed at 112,000... Read more

Was this review helpful? 1 0

  • Mar 15
  • Service Centers and Customer Services
  • Tires Alignment
  • 48

Do not shop here! Went in for an alignment, a month later both my front tires were junk because they didn't do a full alignment. I made an appointment to bring it back and they told me they only do "toe and go" even though they sold me a "four wheel full alignment". I asked for a print out of the alignment when they check it, I was told the printer was broken. While on the phone in the waiting... Read more

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  • Jan 12
  • Service Centers and Customer Services
  • Air Fuel Ratio Sensor Replacement
  • 2
  • 2
  • 49

VIP has shotty and poor quality work complaint at 61 Western Ave Augusta, ME VIP Tires & Service store on Jan 7 2014. The VIP Difference - Get It Done For Less... Get It Done Right! Bad Reputation, does the job with make shift fix that causes a whole new problem. The mechanic pulled out all the threads of the manifold on sensor 1, bank 1 due to a seized AF Sensor; without the Manager or... Read more

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  • Nov 11, 2013
  • Service Centers and Customer Services
  • Poor Service
  • 1
  • 1
  • 58

To whom it may concern: I have been a VIP customer since 2008. Overall I have been satisfied with work done on my vehicle in Rockland Maine, Arundel Maine , and in Portsmouth, New Hampshire. I have recently moved to Portland Maine and had work done on my car 17th October (Transaction # 01490976) at the Portland store. I had approximately 750 dollars worth of front end and tire work done and... Read more

Was this review helpful? 3 0
 
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