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  • Dec 02
  • Service Centers and Customer Services
  • Atlanta, Georgia
  • Car Repair
  • 15
  • REVIEW RATING 3/5

car would not start had it towed to vip, they said it needed a starter 389.00 ok..they call car is ready, pay them then they say car might not start we think you need a head gasket 900. or maybe another gasket 600.!!!! did not start asked to have it.towed to my house noooo! asst manager more interested in his mcdonalds then us. ended up they gave us back 75.and we had the car towed on our own.... Read more

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  • Oct 04
  • Service Centers and Customer Services
  • Claremont, New Hampshire
  • Tires Replacement
  • 68
  • REVIEW RATING 4/5

We purchased 2 new tires in August 2013 from VIP in Claremont NH. We had to bring the car back for a leak in the new tire 3 times and still they would not replace the tire. While we were there waiting an hour and 45 minutes, the person working on the car continued to use his cell phone for the majority of the time instead of working on the car. When I complained, another service person took a... Read more

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My husband and I went to vip to get his new mazda inspected..and the service was good. However the man doing the inspection apparently had a body odor issue that day. We where gagging when we went to drive home. It was not good. And so for that I had to write this. Add comment

You can shear a sheep many times but you can only skin him once! 400 dollars for a muffler? Never again for me ! Add comment

  • Sep 01
  • Service Centers and Customer Services
  • Manchester, New Hampshire
  • Tire
  • 73
  • REVIEW RATING 4/5

I had a very slow leak in my tire and brought it to VIP. They noticed I was about due for an inspection and asked me about doing it. I said no thanks I was already scheduled to have to done some where else. They took off my tire and brought it to me to show me a with a soapy water solution a large leaking hole!!!! When I said patch it they said they couldn't cuz it was too close to the side... Read more

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Tires bought in June 2013 wore out so that I had to buy 4 new ones in July 2014 before I could get my TOYOTA truck inspected. I bought the tires in your Farminton Maine store. They did nothing to correct the situation. I will never go to one of your stores again Add comment

  • Jul 25
  • Service Centers and Customer Services
  • Yarmouth, Maine
  • Bad Car Service
  • 83
  • REVIEW RATING 5/5

I purchased rear rotors for my 2004 Explorer after market. Candy Dent, the manager of the Yarmouth, ME store said they would put them on. Against, my husbands wishes because we had bad experience with this shop in the past, but I wanted to give them the benefit of the doubt. Here is our story. On 5/25/14 I brought my 2004 Explorer into VIP in Yarmouth, ME to have the break rotors replace... Read more

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  • Jul 07
  • Service Centers and Customer Services
  • Biddeford, Maine
  • Bad Battery
  • 36
  • REVIEW RATING 5/5

Went in a bad battery.they tested said battery was ok needed a starter. Put in the shop new testers said it needs a alternator and battery..told them to put in a battery and retest to make sure of alternator being bad. Told they retested and said the alternator was bad..ask to see the three test strips they only would show me one..the first one they said was showing the starter was bad. Refuse to... Read more

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