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1.9 Based on 16 reviews
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These guys buy their parts around the counter at orielly auto parts located in the same building. they want to charge me 850$ for a part that I can buy for 300$ I'm sure their cost is even less.. what makes it worth 3 times more when they buy it..and they wont install it if I buy it of course... I went in for a belt install and after they removed it wouldn't reinstall belt until I put in a radiator they charged me 500$ for which I could have... Read more

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I've been dealing with VIP for two years now. I brought a 96' Honda in with a stalling problem in for a diagnostic last year. After 3 diagnostics, and $700 in repairs, the same problem arose 8 months later. Now another diagnostic, and $1000 in repairs....it is Still stalling. I'm done. They are obviously incapable, or ripping me off.

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This VIP is the absolute worst repair shop in Maine.two vehicles in a row, over 5,000$ in repairs but nothing was repaired at all. Had to replace the new tires, they were junk and forming bubbles, exhaust leaked after they replace a cad. Which wasn't bad, lost my center caps to my rims, charged me 300$ for a 59.00$ Distributer and when I got there it wouldn't run at all. They just aren't qualified mechs. They just start replacing parts and hope... Read more

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I have been trying to fix things on a car for my daughter . I spent $800.00 dollars at your store to get it right . I could still hear things with the car when I got it back. So I called to see if they could look it over again and he said sure no problem . I told him that I had an other appointment on the day he wanted me to bring it in. It was to do with my airbag. The light is on and I wanted it to get fixed . Your assistent manager told me... Read more

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After being up sold, I own that on a wheel bearing that I don't believe I needed, the 'mechanic' left another customer's wheel stud in the brake shoe/drum assembly. I noticed a clicking and metal scratching sound when my kid (his primary vehicle) was pulling out of the parking lot each morning this week. Thinking it was the wheel bearing, I took the wheel off and removed the brake drum...lo and behold I found friggin wheel stud which fell onto... Read more

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Went to have a alignment done at vip in farmington me today after i changed my upper tie rod ends and sleeve. Drove off the property a littlw ways and hot a but and got a pretty bad death wobble. When they aligned the front end they never made sure the coupling was tight. The whole bar could spin. This is prettu dangerous because it what keeps ur tires straight.

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The last time I was at VIP, I was in the waiting room and watching the mechanics picking things up off the floor and throwing them at each other, using customer's cars as shields so they wouldn't get hit. This looked like a real battle going on ('course it was all in fun, I am sure), but I have sworn off going into VIP ever since then, and that was maybe 5 years ago. I used to go in there for all my regular tire and maintenance stuff; and I... Read more

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I went to Vip on Boston Road in Billerica Massachusetts on May 25, 2016 to get an oil change I was on my way to Maine I didn't think of it at the time when I got to Maine I check the receipt instead of putting five weight 30 motor oil synthetic they use 5w-20 and I didn't know this until I was up in Maine something should be done they should've asked me first before they put it in because I stayed in the shop though may be a free oil change... Read more

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I went to vip for an inspection, my first and only experience with them. The front desk person took my info. Within ten minutes they took my car in. After the service person went over my car, he returned to the office saying everything passed except i needed vrear brakes. The desk person then gave me a shopping list of every imaginable rear break and excessory right down to new brake lines. He then told me that they could do it right then... Read more

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Upon requesting a new State inspection for my Toyota Tacoma I was told by VIP I needed new front brakes and a wheel alignment. At 52,000 miles my brakes were replaced by my personal certified mechanic (who was on his honeymoon), just last Spring. He replaced the brakes and shocks. New ceramic brake pads were installed which could not possibly be worn in less then 700 miles? I was also told I need a wheel alignment which I seriously doubt and... Read more

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