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    • Inspection rip-off 3
    • An experience that was enough to never go back to vip 2
    • Poor poor service 1

I had my car "pre-inspected" by a dear friend, knowing if there were an issue he would tell me, as he wants my children and I safe at all times. He declared my car in great shape. I took my car into VIP to be given a LIST of reasons it would not pass. Including a window that didnt open properly? I have NEVER had a car not pass for that reason. I then took it, a couple of days later, to another... Read more

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I was so impressed with VIP in Rockland, I stopped going there a few years back from a problem I had there, I decided to go back to try again and I was happy that I did. The manager,Mr. Chris Roberts took care of the problem w/ my car, and was so friendly, and all concerned about the problem. ($1347.39 to fix). the mechanic that I was going to had no idea what was wrong w/ my car, but the men @... Read more

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I'm the guy with the shock issue.......also had an oil change. My oil sticker had not been replaced so I went back the next day and said.......you charged me for an oil change, did you actually do it? He replied.......I have no way of knowing that. WARNING.....stay away from the VIP - O'Riley's on Western Avenue in Augusta, ME. When it was just VIP, Josh worked on the counter. The guy knew his... Read more

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So I go back to my VIP in Augusta ME after the shock job is finished to check my lug nuts. I noticed on the way there, my oil sticker had not been updated. I also had an oil change when I got my shocks done to pass inspection. I said to the manager of the store "Did you give this car an oil change?" He said, "I have no way of knowing that." I said, "Well they didn't change the sticker." He said,... Read more

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I took my 2013 jeep wrangler to get an inspection sticker. The tech took it in put it on the lift walked around underneath then left it alone for 15mins . He came into the waiting room 5 mins after that and announced it needed a front lower ball joint !!!! It has 34K and has never been driven anywhere other than the street !!!!!!! I told him to show me . He took me to the lift took a 3 ft bar and... Read more

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I went to the Riverside Street VIP on 9/25/15 to get a set of tires. I have a 2008 F 250 Super Duty and wasn't sure what the best type of tires to get we're. The salesman showed me the different types of tires, than they price compared with surrounding shops and matched the price of the tires I needed. They took good care of my truck and me. I recommend them for tire Thanks Billy Bushey Add comment

Brought my car for inspection VIP Augusta. I need new shocks. I had them replaced a few years ago and thought they had a lifetime warranty. I spoke to a guy at the store and he said that I had them done a few years ago, and they had a 2 year warranty on them. The struts, lifetime warrantee. Went back this morning to drop my car off and asked the manager of the store, who was not very friendly at... Read more

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I had tons of work done at the Littleton shop in 2015. In March engine and trans shaft were replaced; a month later air conditioning work was done; and in July 1300 dollars worth of work was done to the brakes and drive (?) shaft. After the 2nd visit my car appeared to have lost power on hills and the engine light came on occasionally. VIP could not find the cause. The sales clerk told me my car... Read more

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I took my wife's Jeep Liberty in to the Bangor VIP on Odlin Road for four new tires. I noticed that her inspection sticker was about to expire so I asked for an inspection as well. It took an inordinate amount of time just to get the vehicle into the bay, though the bay was not occupied. Once into the bay the tires were pulled and new ones mounted, balanced and put on. Then the inspection! ... Read more

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There is always one bad apple, and unfortunately its the Augusta VIP location. I have never had any service done correctly the first time, and always had to go back and ask them to do he job I already paid for again. Now after their poor quality alignment has cost me a full set of tires within 5,000 miles, they have chosen to not stand behind their service. I took my car two miles up the road to... Read more

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